Service Operations Management MCQs in Supply Chain

Multiple-Choice Questions (MCQs) on Service Operations Management in Supply Chain

What is the primary focus of service operations management in supply chains?
- A. Manufacturing efficiency
- B. Enhancing service delivery and customer satisfaction
- C. Reducing labor costs
- D. Increasing inventory levels
- Answer: B. Enhancing service delivery and customer satisfaction
Which of the following best describes a service supply chain?
- A. A network focused solely on the production of goods
- B. A network that includes suppliers, service providers, and customers to deliver services
- C. A chain of retail stores
- D. A distribution system for physical products
- Answer: B. A network that includes suppliers, service providers, and customers to deliver services
In service operations, what does the term “capacity management” refer to?
- A. Managing the storage of raw materials
- B. Planning and controlling the resources needed to meet service demand
- C. Increasing the production of goods
- D. Reducing the number of suppliers
- Answer: B. Planning and controlling the resources needed to meet service demand
Which of the following is a key performance indicator (KPI) for service operations management?
- A. Number of products manufactured
- B. Customer satisfaction score
- C. Volume of raw materials used
- D. Number of suppliers
- Answer: B. Customer satisfaction score
What role does technology play in service operations management?
- A. It increases the complexity of operations
- B. It reduces the need for skilled labor
- C. It enhances service delivery and operational efficiency
- D. It limits customer interaction
- Answer: C. It enhances service delivery and operational efficiency
Which of the following is an example of a service operation in a supply chain?
- A. Manufacturing a car
- B. Providing customer support for a software product
- C. Assembling electronic components
- D. Transporting goods to a warehouse
- Answer: B. Providing customer support for a software product
In the context of service operations, what does “service quality” refer to?
- A. The speed of manufacturing
- B. The degree to which a service meets customer expectations
- C. The cost of providing the service
- D. The number of employees required
- Answer: B. The degree to which a service meets customer expectations
Which of the following strategies is commonly used to improve service operations?
- A. Increasing inventory levels
- B. Outsourcing manufacturing processes
- C. Implementing continuous improvement practices
- D. Reducing the number of service providers
- Answer: C. Implementing continuous improvement practices
What is the purpose of service level agreements (SLAs) in service operations management?
- A. To define the terms of payment for suppliers
- B. To establish performance expectations and accountability between service providers and customers
- C. To reduce operational costs
- D. To increase product quality
- Answer: B. To establish performance expectations and accountability between service providers and customers
Which of the following best describes “demand forecasting” in service operations management?
- A. Predicting the future demand for services to align resources accordingly
- B. Estimating the cost of raw materials
- C. Scheduling employee shifts
- D. Managing supplier relationships
- Answer: A. Predicting the future demand for services to align resources accordingly