Service Operations Management MCQs in Supply Chain 10 min Score: 0 Attempted: 0/10 Subscribe 1. What is the primary focus of service operations management in supply chains? (A) Manufacturing efficiency (B) Reducing labor costs (C) Enhancing service delivery and customer satisfaction (D) Increasing inventory levels 2. Which of the following best describes a service supply chain? (A) A network focused solely on the production of goods (B) A chain of retail stores (C) A network that includes suppliers, service providers, and customers to deliver services (D) A distribution system for physical products 3. In service operations, what does the term âcapacity managementâ refer to? (A) Planning and controlling the resources needed to meet service demand (B) Managing the storage of raw materials (C) Increasing the production of goods (D) Reducing the number of suppliers 4. Which of the following is a key performance indicator (KPI) for service operations management? (A) Customer satisfaction score (B) Number of products manufactured (C) Volume of raw materials used (D) Number of suppliers 5. What role does technology play in service operations management? (A) It increases the complexity of operations (B) It reduces the need for skilled labor (C) It enhances service delivery and operational efficiency (D) It limits customer interaction 6. Which of the following is an example of a service operation in a supply chain? (A) Manufacturing a car (B) Assembling electronic components (C) Providing customer support for a software product (D) Transporting goods to a warehouse 7. In the context of service operations, what does âservice qualityâ refer to? (A) The speed of manufacturing (B) The degree to which a service meets customer expectations (C) The cost of providing the service (D) The number of employees required 8. Which of the following strategies is commonly used to improve service operations? (A) Increasing inventory levels (B) Outsourcing manufacturing processes (C) Reducing the number of service providers (D) Implementing continuous improvement practices 9. What is the purpose of service level agreements (SLAs) in service operations management? (A) To define the terms of payment for suppliers (B) To establish performance expectations and accountability between service providers and customers (C) To reduce operational costs (D) To increase product quality 10. Which of the following best describes âdemand forecastingâ in service operations management? (A) Predicting the future demand for services to align resources accordingly (B) Estimating the cost of raw materials (C) Scheduling employee shifts (D) Managing supplier relationships