1. What is leadership?
a. Power and control
b. Influence and inspiration
c. Task completion
d. Micromanagement
Answer: b. Influence and inspiration
2. Which leadership style involves making decisions without input from others?
a. Autocratic
b. Democratic
c. Transformational
d. Laissez-faire
Answer: a. Autocratic
3. Conflict can arise due to:
a. Differences in values and beliefs
b. Identical perspectives
c. Lack of communication
d. A and C
Answer: d. A and C (Differences in values and beliefs, Lack of communication)
4. What is a common goal of conflict resolution?
a. Ignoring the issue
b. Win-lose outcome
c. Finding a mutually beneficial solution
d. Escalating the conflict
Answer: c. Finding a mutually beneficial solution
5. Which conflict resolution style involves assertiveness and cooperation?
a. Avoidance
b. Accommodation
c. Compromise
d. Collaboration
Answer: d. Collaboration
6. What is the primary role of a mediator in conflict resolution?
a. Take sides
b. Impose a decision
c. Facilitate communication and negotiation
d. Ignore the conflict
Answer: c. Facilitate communication and negotiation
7. Transformational leadership focuses on:
a. Maintaining the status quo
b. Inspiring and motivating followers
c. Rigid rule enforcement
d. Isolation from followers
Answer: b. Inspiring and motivating followers
8. Emotional intelligence in leadership involves:
a. Ignoring emotions
b. Recognizing and managing emotions
c. Minimizing empathy
d. Avoiding interpersonal relationships
Answer: b. Recognizing and managing emotions
9. Which type of power is based on the leader’s personal characteristics?
a. Legitimate power
b. Expert power
c. Referent power
d. Coercive power
Answer: c. Referent power
10. What is a key aspect of effective communication in leadership?
a. Lack of feedback
b. Ambiguity
c. Active listening
d. One-way communication
Answer: c. Active listening
11. Which leadership style seeks input from the team but makes the final decision?
a. Autocratic
b. Democratic
c. Laissez-faire
d. Transformational
Answer: b. Democratic
12. In conflict management, what does compromising involve?
a. Ignoring the issue
b. Winning at all costs
c. Finding a middle ground
d. Giving in to the other party
Answer: c. Finding a middle ground
13. What is the role of power in conflict situations?
a. Resolve conflicts automatically
b. Escalate conflicts
c. Influence the outcome
d. Avoid conflicts
Answer: c. Influence the outcome
14. Which type of conflict is constructive and can lead to positive outcomes?
a. Task conflict
b. Relationship conflict
c. Process conflict
d. Avoidance conflict
Answer: a. Task conflict
15. What is a disadvantage of an autocratic leadership style?
a. Slow decision-making
b. Lack of employee motivation
c. High team morale
d. Enhanced creativity
Answer: b. Lack of employee motivation
16. In conflict resolution, what is “collaboration”?
a. Avoiding the conflict
b. Seeking a win-lose solution
c. Working together to find a mutually beneficial solution
d. Imposing a decision on the parties involved
Answer: c. Working together to find a mutually beneficial solution
17. What does the term “win-win” mean in conflict resolution?
a. Both parties lose
b. Both parties win
c. One party wins, and the other loses
d. Ignoring the conflict
Answer: b. Both parties win
18. Which leadership style encourages creativity and independent thinking among team members?
a. Transactional
b. Autocratic
c. Laissez-faire
d. Democratic
Answer: c. Laissez-faire
19. What is the importance of trust in leadership?
a. Trust is irrelevant in leadership
b. Trust enhances team collaboration and productivity
c. Trust leads to micromanagement
d. Trust hinders decision-making
Answer: b. Trust enhances team collaboration and productivity
20. How can a leader manage conflict proactively?
a. Ignore conflicts until they escalate
b. Address conflicts as soon as they arise
c. Promote a culture of blame
d. Encourage a competitive work environment
Answer: b. Address conflicts as soon as they arise