What is the primary purpose of a Customer Relationship Management (CRM) system in business?
a. Managing internal communications
b. Enhancing employee productivity
c. Improving customer interactions and relationships
d. Streamlining financial processes
Answer: c
In the context of information technology, what does the term “Cloud Computing” refer to?
a. Storing data on physical servers within an organization
b. Accessing and storing data and applications over the internet
c. Using traditional paper-based systems
d. Managing customer relationships through software
Answer: b
Which type of software is designed to protect computer systems from unauthorized access and security threats?
a. Spreadsheet software
b. Database management software
c. Antivirus software
d. Graphic design software
Answer: c
What is the term for a network of interconnected computers that share resources and information within an organization?
a. Intranet
b. Extranet
c. Internet
d. LAN (Local Area Network)
Answer: a
In the context of e-commerce, what does the acronym “SSL” stand for?
a. Secure Socket Layer
b. Server System Language
c. Simple Scripting Language
d. Structured Systems and Logic
Answer: a
What is the primary function of Enterprise Resource Planning (ERP) software in business?
a. Managing customer relationships
b. Integrating and managing core business processes
c. Designing graphical interfaces
d. Creating and editing documents
Answer: b
In information technology, what is the term for a malicious program that replicates itself and spreads to other computers?
a. Firewall
b. Trojan Horse
c. Worm
d. Spyware
Answer: c
What does the term “Big Data” refer to in the context of information technology?
a. Large-sized computer hardware
b. Datasets that are too large and complex for traditional data processing methods
c. Data stored on physical servers within an organization
d. The storage of important business documents
Answer: b
Which type of information system is designed to support the decision-making process in an organization?
a. Transaction Processing System (TPS)
b. Management Information System (MIS)
c. Decision Support System (DSS)
d. Executive Support System (ESS)
Answer: c
What is the purpose of a Virtual Private Network (VPN) in information technology?
a. Providing secure access to a private network over the internet
b. Managing customer relationships
c. Creating virtual computer simulations
d. Designing graphical interfaces
Answer: a
In information technology, what does the term “Phishing” refer to?
a. Unauthorized access to computer systems
b. Manipulating computer code for malicious purposes
c. Sending deceptive emails to obtain sensitive information
d. Encrypting data for security purposes
Answer: c
What is the role of Business Intelligence (BI) tools in information technology?
a. Enhancing employee productivity
b. Analyzing and presenting business data to support decision-making
c. Protecting computer systems from viruses
d. Managing customer relationships
Answer: b
What is the primary function of a Firewall in information technology?
a. Analyzing and presenting business data
b. Protecting computer systems from unauthorized access and security threats
c. Managing customer relationships
d. Designing graphical interfaces
Answer: b
In e-commerce, what does the term “B2B” stand for?
a. Business to Business
b. Business to Consumer
c. Buyer to Buyer
d. Back to Back
Answer: a
What is the term for a software application that performs a specific task, such as word processing or spreadsheet calculations?
a. Operating system
b. Database management system
c. Application software
d. Network protocol
Answer: c
In information technology, what does the term “LAN” stand for?
a. Large Area Network
b. Localized Access Network
c. Longitudinal Analysis Node
d. Local Area Network
Answer: d
What is the purpose of Supply Chain Management (SCM) software in business?
a. Managing customer relationships
b. Streamlining financial processes
c. Coordinating and optimizing the flow of goods and information in a supply chain
d. Designing graphical interfaces
Answer: c
In e-commerce, what does the term “C2C” stand for?
a. Consumer to Consumer
b. Customer to Company
c. Computer to Computer
d. Company to Consumer
Answer: a
What is the term for a set of rules governing the exchange of data between two devices in a network?
a. Firewall
b. Protocol
c. Algorithm
d. Antivirus
Answer: b
In information technology, what is the term for a type of attack that floods a computer system with excessive requests to disrupt its normal functioning?
a. Phishing
b. Denial of Service (DoS)
c. Spoofing
d. Hacking
Answer: b
What is the purpose of Customer Relationship Management (CRM) software in business?
a. Coordinating and optimizing the flow of goods and information in a supply chain
b. Enhancing employee productivity
c. Improving customer interactions and relationships
d. Analyzing and presenting business data
Answer: c
In e-commerce, what does the term “B2C” stand for?
a. Business to Business
b. Business to Consumer
c. Buyer to Customer
d. Back to Company
Answer: b
What is the primary function of an operating system in a computer?
a. Analyzing and presenting business data
b. Protecting computer systems from viruses
c. Coordinating and managing hardware and software resources
d. Designing graphical interfaces
Answer: c
In information technology, what does the term “SQL” stand for?
a. Structured Query Language
b. System Quality Level
c. Software Quality Lifecycle
d. Secure Query Link
Answer: a
What is the term for the software that interprets and executes computer programs, serving as an intermediary between the user and the computer hardware?
a. Application software
b. Database management system
c. Operating system
d. Network protocol
Answer: c
In e-commerce, what does the term “M-Commerce” stand for?
a. Mobile Commerce
b. Media Commerce
c. Marketing Commerce
d. Merchant Commerce
Answer: a
What is the term for a type of software that searches, organizes, and maintains information on the internet?
a. Web browser
b. Search engine
c. Firewall
d. Antivirus software
Answer: b
In information technology, what does the term “Encryption” refer to?
a. The process of converting information into code to prevent unauthorized access
b. Analyzing and presenting business data
c. Managing customer relationships
d. Designing graphical interfaces
Answer: a
What is the purpose of a Network Protocol in information technology?
a. Analyzing and presenting business data
b. Protecting computer systems from viruses
c. Coordinating the exchange of data between devices in a network
d. Designing graphical interfaces
Answer: c
In e-commerce, what does the term “EDI” stand for?
a. Electronic Document Interchange
b. Electronic Data Interchange
c. Efficient Data Integration
d. External Document Interaction
Answer: b