What is the primary goal of evaluating library services and programs?
- A) To increase library fees
- B) To improve service quality and effectiveness
- C) To reduce staff workload
- D) To expand library buildings
- Answer: B) To improve service quality and effectiveness
Which method is commonly used to gather user feedback in libraries?
- A) Financial audits
- B) User surveys
- C) Employee appraisals
- D) Collection inventory
- Answer: B) User surveys
A focus group in library evaluation is primarily used to:
- A) Collect quantitative data
- B) Develop marketing strategies
- C) Gather detailed qualitative feedback
- D) Perform cataloging tasks
- Answer: C) Gather detailed qualitative feedback
Which of the following is a key performance indicator (KPI) for library services?
- A) Number of bookshelves
- B) Patron satisfaction rate
- C) Library opening hours
- D) Staff attendance
- Answer: B) Patron satisfaction rate
Outcome-based evaluation in libraries focuses on:
- A) The number of books borrowed
- B) The cost of library services
- C) The impact of services on users
- D) The size of the library collection
- Answer: C) The impact of services on users
Which type of evaluation involves assessing library services at regular intervals?
- A) Formative evaluation
- B) Summative evaluation
- C) Periodic evaluation
- D) Annual review
- Answer: C) Periodic evaluation
A common tool for measuring library service quality is:
- A) SWOT analysis
- B) SERVQUAL model
- C) PEST analysis
- D) Balanced scorecard
- Answer: B) SERVQUAL model
User exit surveys are typically conducted:
- A) During library programs
- B) After users leave the library
- C) Before users enter the library
- D) When users borrow books
- Answer: B) After users leave the library
What is the main purpose of conducting a needs assessment in library services?
- A) To determine the library’s budget
- B) To identify user requirements and preferences
- C) To hire new staff
- D) To catalog new materials
- Answer: B) To identify user requirements and preferences
In library evaluation, benchmarking involves:
- A) Setting performance targets
- B) Comparing services with best practices or standards
- C) Training library staff
- D) Designing new programs
- Answer: B) Comparing services with best practices or standards
Which method is used to observe how users interact with library resources?
- A) Interviews
- B) Focus groups
- C) Observation studies
- D) Questionnaires
- Answer: C) Observation studies
Quantitative data in library evaluation might include:
- A) User satisfaction comments
- B) Program attendance numbers
- C) Staff opinions
- D) User stories
- Answer: B) Program attendance numbers
A logic model in library evaluation is used to:
- A) Determine budget allocations
- B) Plan and describe the sequence of events in a program
- C) Catalog library materials
- D) Hire new staff members
- Answer: B) Plan and describe the sequence of events in a program
Which type of evaluation is conducted at the end of a library program?
- A) Formative evaluation
- B) Summative evaluation
- C) Continuous evaluation
- D) Needs assessment
- Answer: B) Summative evaluation
Library service evaluation often includes assessing the effectiveness of:
- A) Staff wages
- B) Online catalogs
- C) Marketing campaigns
- D) Information literacy programs
- Answer: D) Information literacy programs
Which of the following is a qualitative evaluation method?
- A) Statistical analysis
- B) User feedback forms
- C) User interviews
- D) Circulation counts
- Answer: C) User interviews
The term “impact assessment” in library evaluation refers to:
- A) Measuring the financial cost of services
- B) Evaluating the long-term changes in users due to library services
- C) Counting the number of visitors
- D) Analyzing staff productivity
- Answer: B) Evaluating the long-term changes in users due to library services
A satisfaction survey in a library context aims to measure:
- A) The accuracy of the library catalog
- B) The extent to which library services meet user expectations
- C) The efficiency of the library staff
- D) The size of the library collection
- Answer: B) The extent to which library services meet user expectations
What is the role of feedback loops in library service evaluation?
- A) To establish fixed policies
- B) To continuously improve services based on user input
- C) To manage library finances
- D) To schedule staff shifts
- Answer: B) To continuously improve services based on user input
A SWOT analysis in the context of library evaluation examines:
- A) Statistical methods for data analysis
- B) Strengths, Weaknesses, Opportunities, and Threats
- C) Service quality metrics
- D) User satisfaction levels
- Answer: B) Strengths, Weaknesses, Opportunities, and Threats

Evaluation of library services and programs MCQs

Library Sciences MCQs

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