Business Communication MCQs 50 Score: 0 Attempted: 0/50 Subscribe 1. The primary purpose of business communication is: (A) Entertainment (B) Persuasion (C) Information exchange (D) Socialization 2. Which of the following is not a type of communication? (A) Verbal (B) Non-verbal (C) Written (D) Sleeping 3. The process of converting ideas into messages is called: (A) Encoding (B) Decoding (C) Feedback (D) Transmission 4. The process of interpreting a message is known as: (A) Sending (B) Encoding (C) Decoding (D) Feedback 5. Which element ensures the success of communication? (A) Sender (B) Channel (C) Feedback (D) Message 6. The main barrier to communication caused by noise is: (A) Psychological (B) Semantic (C) Physical (D) Cultural 7. Which of the following is an example of upward communication? (A) Orders from manager (B) Reports from employees (C) Instructions to workers (D) Company policies 8. Communication that flows between colleagues at the same level is called: (A) Vertical (B) Horizontal (C) Diagonal (D) Upward 9. Grapevine communication is also known as: (A) Formal (B) Informal (C) Official (D) Written 10. Which is the richest medium of communication? (A) Letter (B) Face-to-face conversation (C) Email (D) Memo 11. Body language is part of: (A) Verbal communication (B) Written communication (C) Non-verbal communication (D) Electronic communication 12. The full form of “CC” in business email is: (A) Central Copy (B) Courtesy Copy (C) Carbon Copy (D) Current Copy 13. Which of the following is an example of written communication? (A) Gestures (B) Meeting (C) Letter (D) Telephone call 14. Listening with full concentration and understanding is called: (A) Hearing (B) Active listening (C) Passive listening (D) Selective listening 15. Which of the following is a downward communication? (A) Suggestions by workers (B) Instructions from manager (C) Complaints from staff (D) Feedback from employees 16. The term “KISS” in communication stands for: (A) Keep It Short and Simple (B) Keep It Sweet and Smart (C) Keep It Strong and Secure (D) Keep It Slow and Simple 17. Which of these is a barrier to effective communication? (A) Clarity (B) Noise (C) Feedback (D) Channel 18. Which type of report is prepared regularly? (A) Periodic report (B) Special report (C) Analytical report (D) Informal report 19. A meeting agenda is used to: (A) Record decisions (B) Provide minutes (C) Outline topics of discussion (D) Write summaries 20. Paralanguage refers to: (A) Written communication style (B) Tone, pitch, and volume of speech (C) Non-verbal gestures (D) Business letters 21. Which of the following is not a principle of effective communication? (A) Completeness (B) Clarity (C) Conciseness (D) Complexity 22. A communication channel with no middleman is: (A) Direct (B) Indirect (C) Grapevine (D) Informal 23. Which is the primary skill for business communication? (A) Drawing (B) Writing (C) Speaking (D) Listening 24. Which communication network follows a hierarchy? (A) Circle (B) Chain (C) Wheel (D) All-channel 25. Which of the following is not an example of oral communication? (A) Meeting (B) Conference (C) Letter (D) Telephone 26. Which of the following is a formal communication channel? (A) Gossip (B) Memos (C) Rumors (D) Grapevine 27. A business letter should be: (A) Long and detailed (B) Simple, clear, and concise (C) Complex and formal (D) Informal and casual 28. In communication, symbols, signs, and gestures are part of: (A) Verbal (B) Written (C) Non-verbal (D) Visual 29. The main objective of a business report is to: (A) Entertain (B) Inform and recommend (C) Advertise (D) Promote 30. Minutes of meeting record: (A) Agenda (B) Decisions and discussions (C) Proposals only (D) Attendance list 31. Which communication method provides immediate feedback? (A) Email (B) Letter (C) Face-to-face (D) Memo 32. Which of the following is not a written communication tool? (A) Circular (B) Notice (C) Telephone call (D) Email 33. Which of the following is an external communication? (A) Memo to staff (B) Meeting with workers (C) Letter to supplier (D) Instructions from manager 34. Eye contact in communication indicates: (A) Confidence (B) Nervousness (C) Avoidance (D) Disinterest 35. Which of the following is a visual communication aid? (A) Graphs (B) Memos (C) Letters (D) Telephone 36. What is the primary purpose of a circular in business? (A) Personal message (B) To inform many people (C) Private communication (D) Oral announcement 37. Which of these is an example of persuasive communication? (A) Circular (B) Notice (C) Sales letter (D) Report 38. Communication that crosses both levels and departments is: (A) Vertical (B) Diagonal (C) Horizontal (D) Upward 39. Which is the most cost-effective communication method? (A) Letter (B) Telephone (C) Email (D) Conference 40. A concise communication should be: (A) Long and descriptive (B) Short but meaningful (C) Complex and lengthy (D) Incomplete 41. Which of the following is not a communication skill? (A) Speaking (B) Listening (C) Reading (D) Sleeping 42. Redundancy in communication means: (A) Using extra unnecessary words (B) Repeating for clarity (C) Improving understanding (D) Simplifying the message 43. The first step in the communication process is: (A) Feedback (B) Encoding (C) Idea generation (D) Decoding 44. A message sent without words is: (A) Verbal (B) Non-verbal (C) Written (D) Oral 45. Which is the most permanent form of communication? (A) Oral (B) Written (C) Non-verbal (D) Visual 46. The main purpose of feedback in communication is to: (A) Maintain record (B) Check understanding (C) Create barriers (D) Avoid messages 47. Which of the following is a semantic barrier? (A) Noise (B) Jargon (C) Distance (D) Faulty channel 48. Which of the following is not a feature of effective communication? (A) Clarity (B) Completeness (C) Ambiguity (D) Conciseness 49. Which of the following is not an example of mass communication? (A) Television (B) Radio (C) Newspaper (D) Telephone 50. Business communication is primarily: (A) Personal (B) Organizational (C) Social (D) Political