What is the primary goal of Quality Management in a supply chain?
a) To reduce production costs
b) To ensure that products and services meet or exceed customer expectations
c) To increase inventory levels
d) To manage supplier relationships Answer: b) To ensure that products and services meet or exceed customer expectations
Which of the following is NOT a core principle of Total Quality Management (TQM)?
a) Customer focus
b) Continuous improvement
c) Employee involvement
d) Cost reduction Answer: d) Cost reduction
What does the term “Six Sigma” refer to in Quality Management?
a) A quality management system focusing on achieving high levels of operational excellence
b) A statistical method used to improve process quality by identifying and removing causes of defects
c) A certification for quality standards
d) A method for increasing inventory turnover Answer: b) A statistical method used to improve process quality by identifying and removing causes of defects
What is a “Pareto Chart” used for in Quality Management?
a) To display the frequency of defects and identify the most significant issues
b) To track project progress and timelines
c) To compare supplier performance
d) To monitor financial performance Answer: a) To display the frequency of defects and identify the most significant issues
Which quality management tool helps in identifying the root cause of a problem?
a) Fishbone Diagram (Ishikawa Diagram)
b) Histogram
c) Control Chart
d) Scatter Plot Answer: a) Fishbone Diagram (Ishikawa Diagram)
In Quality Management, what does “Kaizen” mean?
a) A method for controlling inventory levels
b) Continuous improvement through small, incremental changes
c) A technique for forecasting demand
d) A strategy for increasing production speed Answer: b) Continuous improvement through small, incremental changes
What is the purpose of a “Control Chart” in Quality Management?
a) To track and control quality over time
b) To measure customer satisfaction
c) To manage inventory levels
d) To evaluate supplier performance Answer: a) To track and control quality over time
Which of the following is a common quality management standard used internationally?
a) ISO 9001
b) Six Sigma
c) Lean Manufacturing
d) Total Quality Management Answer: a) ISO 9001
What does the “Plan-Do-Check-Act” (PDCA) cycle refer to in Quality Management?
a) A method for improving customer satisfaction
b) A framework for continuous improvement and problem-solving
c) A strategy for managing supply chain logistics
d) A technique for employee training Answer: b) A framework for continuous improvement and problem-solving
What is a “Histogram” used for in Quality Management?
a) To display the distribution of a data set and identify patterns
b) To compare the performance of different suppliers
c) To track the progress of production schedules
d) To measure customer satisfaction levels Answer: a) To display the distribution of a data set and identify patterns
Which tool is used to analyze the cause-and-effect relationship of a problem?
a) Control Chart
b) Pareto Chart
c) Fishbone Diagram
d) Scatter Plot Answer: c) Fishbone Diagram
In Quality Management, what does the term “Benchmarking” refer to?
a) Setting quality standards based on industry leaders
b) Measuring and comparing performance against best practices or competitors
c) Identifying defects in products
d) Developing new production techniques Answer: b) Measuring and comparing performance against best practices or competitors
What does “Just-In-Time” (JIT) inventory management aim to achieve?
a) Increasing inventory levels to meet unexpected demand
b) Reducing inventory holding costs by receiving goods only as they are needed
c) Expanding production capacity
d) Improving supplier relationships Answer: b) Reducing inventory holding costs by receiving goods only as they are needed
Which concept focuses on eliminating waste and improving efficiency in production processes?
a) Total Quality Management
b) Six Sigma
c) Lean Manufacturing
d) Kaizen Answer: c) Lean Manufacturing
What is the main purpose of a “Failure Mode and Effects Analysis” (FMEA)?
a) To identify and prioritize potential failure modes and their impacts
b) To forecast future sales
c) To track supplier performance
d) To design new production processes Answer: a) To identify and prioritize potential failure modes and their impacts
What is the role of “Customer Feedback” in Quality Management?
a) To adjust production schedules
b) To identify areas for improvement and ensure customer satisfaction
c) To forecast future demand
d) To manage inventory levels Answer: b) To identify areas for improvement and ensure customer satisfaction
Which of the following tools is used to measure the variation in a process?
a) Histogram
b) Fishbone Diagram
c) Control Chart
d) Scatter Plot Answer: c) Control Chart
What does the term “Conformance to Specification” mean in Quality Management?
a) The degree to which a product meets the specifications defined by the company
b) The process of improving product design
c) The method of forecasting future demand
d) The technique for managing supplier relationships Answer: a) The degree to which a product meets the specifications defined by the company
What is the main objective of “Root Cause Analysis”?
a) To determine the root causes of quality problems and address them
b) To develop new product designs
c) To manage inventory levels
d) To improve employee training programs Answer: a) To determine the root causes of quality problems and address them
Which method is used to assess the capability of a process to meet quality standards?
a) Process Capability Index (Cp, Cpk)
b) Failure Mode and Effects Analysis (FMEA)
c) Pareto Analysis
d) Value Stream Mapping Answer: a) Process Capability Index (Cp, Cpk)