What is the primary goal of operations management? a) Maximizing profits
b) Minimizing costs
c) Ensuring quality products and services
d) Efficient and effective production of goods and services Answer: d) Efficient and effective production of goods and services
Which of the following is NOT a function of operations management? a) Planning
b) Organizing
c) Controlling
d) Marketing Answer: d) Marketing
In operations management, what does the term “lead time” refer to? a) The time taken to complete one unit of production
b) The time taken to receive an order
c) The time between the start and end of a production process
d) The time taken for goods to reach the customer Answer: c) The time between the start and end of a production process
What is Six Sigma primarily focused on? a) Cost reduction
b) Quality improvement
c) Employee training
d) Inventory management Answer: b) Quality improvement
Which inventory management technique involves ordering inventory only when needed? a) Just-in-Time (JIT)
b) Economic Order Quantity (EOQ)
c) ABC Analysis
d) Safety Stock Answer: a) Just-in-Time (JIT)
What is the main purpose of a Gantt chart in project management? a) To allocate resources
b) To schedule and track tasks
c) To analyze risk
d) To set project goals Answer: b) To schedule and track tasks
In the context of operations management, what does TQM stand for? a) Total Quality Management
b) Time Quality Management
c) Technical Quality Management
d) Total Quantity Management Answer: a) Total Quality Management
Which of the following best describes “capacity planning”? a) Determining the amount of resources required
b) Allocating financial resources
c) Scheduling employees
d) Forecasting future sales Answer: a) Determining the amount of resources required
What is the purpose of a PERT chart? a) To evaluate the profitability of a project
b) To schedule and organize tasks
c) To analyze the risks in a project
d) To track the progress of employees Answer: b) To schedule and organize tasks
Which of the following is a characteristic of a continuous production system? a) High flexibility
b) Low volume, high variety
c) High volume, low variety
d) Intermittent production Answer: c) High volume, low variety
What is “benchmarking” in operations management? a) Setting a standard for production
b) Comparing one’s business processes and performance metrics to industry bests
c) Measuring employee performance
d) Calculating production costs Answer: b) Comparing one’s business processes and performance metrics to industry bests
Which approach focuses on small, continuous improvements in all aspects of the production process? a) Lean Manufacturing
b) Six Sigma
c) Kaizen
d) Total Quality Management Answer: c) Kaizen
In operations management, what does the term “bottleneck” refer to? a) The most expensive part of the production process
b) The slowest part of the production process that limits overall output
c) The most efficient part of the production process
d) The starting point of the production process Answer: b) The slowest part of the production process that limits overall output
What is the primary focus of lean manufacturing? a) Increasing production speed
b) Reducing waste and improving efficiency
c) Enhancing product features
d) Expanding product lines Answer: b) Reducing waste and improving efficiency
Which of the following is NOT a tool used in quality management? a) Fishbone diagram
b) Control chart
c) PERT chart
d) Histogram Answer: c) PERT chart